1. General Policy

Beatwork AI, Inc. provides cloud-based software and subscription services designed to help businesses automate operations and customer engagement. Because we are confident in the value of our platform, we offer a 30-day money-back guarantee for new customers under the terms described below.

By subscribing to or purchasing any of our services, you acknowledge and agree to this Refund Policy.

2. 30-Day Money-Back Guarantee

Eligibility

The 30-day money-back guarantee applies only to first-time subscriptions to any Beatwork AI plan purchased directly through our website.

The guarantee period begins on the date of your initial payment (not the setup completion date).

Requesting a Refund

To initiate a refund, you must send a written request to [email protected] within 30 calendar days from the initial payment date.

Requests received after 30 days will not be eligible for a refund.

Refund Method

If approved, your refund will be processed using the same payment method used for the original transaction.

Refunds are typically issued within 10 business days after approval.

Partial Refunds / Setup Fees

Setup or onboarding fees are generally non-refundable once work has commenced.

However, if the onboarding process has not yet started, a full refund may be provided.

3. Subscriptions and Renewals

Monthly Subscriptions

Monthly plans renew automatically unless canceled before the next billing cycle.

Refunds for renewal payments are not provided unless the cancellation request is submitted prior to the renewal date.

Annual Subscriptions

Annual plans may be canceled at any time; however, refunds are available only within 30 days of the initial purchase.

After 30 days, you will retain access to the service until the end of the billing period, but no refund will be issued.

4. Custom Work, Add-Ons, and Integrations

Custom configurations, development work, marketing integrations, or professional services are non-refundable once work has begun.
If such services have been paid for but not started, you may request a full refund.

5. Exceptions

Refunds will not be issued in the following cases:

Failure to use or access the service for reasons unrelated to Beatwork AI’s performance.

Cancellation requests submitted after the 30-day period.

Violations of our Terms of Use or Acceptable Use Policy.

Services or fees paid to third-party providers (e.g., SMS gateways, email delivery, or AI token usage).

Promotional or discounted setup fees explicitly marked as non-refundable.

6. Technical Issues

If a verified technical issue prevents the proper functioning of our software and cannot be resolved within 14 business days after receiving written notice from you, a full or partial refund may be issued at our discretion.

7. Refund Process

To request a refund:

Send an email to [email protected] with the subject line: “Refund Request – [Your Account Name]”.

Include:

Full name and company name

Date and method of payment

Description of the issue or reason for the refund request

Our billing team will review your request and respond within 7 business days.

All refund determinations are made in good faith and at the sole discretion of Beatwork AI, Inc.

8. Changes to This Policy

Beatwork AI, Inc. reserves the right to update or modify this Refund Policy at any time without prior notice. Updates will take effect upon publication on beatwork.ai/refund-policy. The “Effective Date” above will always reflect the latest revision.

9. Contact Information

If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us:

Beatwork AI, Inc.
Email: [email protected]
Website: https://beatwork.ai/home
Registered Address: 1111B S Governors Ave STE 37849

Dover, DE 19904