Privacy Policy
Last Updated: [September, 2025]
This Privacy Policy describes how Beatwork AI, Inc. collects, uses, shares, and safeguards
information in connection with our website and Services. By using the Services, you consent
to the practices described in this Policy.
1. Scope and Roles
1.1 Scope. This Policy applies to personal information processed by Beatwork AI in
connection with the Services.
1.2 Roles. For most processing, Customer is the controller and Beatwork AI is the processor.
For certain activities such as account management and billing, Beatwork AI acts as a
controller.
2. Categories of Information Collected
2.1 Account Information. Name, email, phone, company, role, and password hash.
2.2 Billing Information. Payment tokens, billing address, and transaction history processed
via third party providers.
2.3 Customer Data. Voice recordings, transcripts, chat logs, and CRM records submitted by
Customer.
2.4 Technical and Usage Data. IP address, device identifiers, browser type, pages viewed,
time stamps, crash logs, and telemetry.
2.5 Cookies and Similar Technologies. Cookies, pixels, SDKs, and local storage used for
authentication, analytics, and advertising.
3. Purposes of Processing
3.1 Provide and operate the Services including voice AI, chat AI, reviews, CRM, and
automations.
3.2 Process payments and manage subscriptions.
3.3 Secure the platform, prevent fraud, and monitor performance.
3.4 Communicate with you about updates, security notices, and support.
3.5 Research and improvement, including training models on de identified Aggregated Data.
3.6 Marketing communications subject to your choices, including email and SMS where
permitted by law.
4. Legal Bases for Processing under GDPR
4.1 Contract performance for providing the Services.
4.2 Legitimate interests for security, analytics, improvement, and fraud prevention.
4.3 Consent for certain cookies, marketing, and call recording where required.
4.4 Legal obligations for record keeping and compliance.
5. Sharing of Information
5.1 Service Providers. We share information with vendors for hosting, telecom, analytics,
support, and payment processing.
5.2 Integrations Chosen by You. We share data with third party platforms you connect, such
as CRMs or communication tools.
5.3 Legal and Compliance. We disclose information to comply with laws, protect rights, and
respond to lawful requests.
5.4 Business Transfers. Information may be transferred during mergers, acquisitions, or
financing transactions.
5.5 Aggregated and De identified Data. We may use and share Aggregated Data that does not
identify a natural person.
6. International Transfers
6.1 Data may be processed in the United States and other countries that may have different
data protection laws.
6.2 We use appropriate safeguards such as Standard Contractual Clauses where required.
7. Security Measures
7.1 We implement technical and organizational measures including encryption, access
controls, network security, and logging.
7.2 No method of transmission or storage is perfectly secure. You are responsible for
securing your credentials.
8. Data Retention
8.1 We retain personal information for as long as necessary to provide the Services and for
legitimate business purposes.
8.2 Upon termination, Customer may request deletion or return of Customer Data. We may
retain limited information for legal obligations.
9. Your Rights and Choices
9.1 Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or
object to processing of personal information.
9.2 California residents may have rights under the CCPA and CPRA including the right to
know, delete, correct, and opt out of sale or sharing.
9.3 You may opt out of marketing communications by following unsubscribe links or
contacting support.
9.4 You may manage cookie preferences through browser settings or our cookie banner.
10. Children’s Privacy
10.1 The Services are intended for business users and are not directed to children under
eighteen. We do not knowingly collect personal information from children.
11. Automated Decision Making and AI
11.1 The Services may use machine learning to automate responses and route
communications. Outputs may be inaccurate and require human oversight.
11.2 We may use de identified Aggregated Data to improve models. Customers may request
opt out where legally required.
12. State Privacy Law Disclosures
12.1 For residents of California, Virginia, Colorado, Connecticut, and Utah, additional
disclosures apply including categories of personal information collected, purposes, and
rights to appeal decisions.
12.2 We honor Global Privacy Control signals for opt out of sale or sharing where required
by law.
13. Do Not Track
13.1 Our Services do not respond to Do Not Track signals.
14. Changes to this Policy
14.1 We may update this Policy from time to time. The Last Updated date reflects the most
recent version.
14.2 Material changes will be communicated via email or in product notice.
15. Contact Us
15.1 Email: [email protected]
15.2 Address: Beatwork AI, Inc., 1111B S Governors Ave STE 37849 Dover, DE, 19904 US
Welcome to a world where every customer interaction is an opportunity for growth.
As a business owner, you know the importance of staying connected to your customers, but you also understand the challenge of managing every call, chat, and review while focusing on the work you love.
That's why we've created a solution that ensures you'll never lose a customer again.
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Copyright 2025.
All Rights Reserved. Beatwork AI, Inc. USA, Delaware.